Laka has collaborated with Gazelle to offer all Connect customers 12 months of complimentary Theft Insurance which covers the recovery, replacement, and repair in case of your bike being stolen at home or on the go.
Laka’s 5-star Customer service team is ready to process your claims within 72 hours and answer any of your questions!
Here you will find out everything you need to know about the Laka Theft Insurance and how you as a Gazelle Connect customer can take full advantage of it.
Started in 2017, Laka set out to transform bicycle insurance by connecting passionate cyclists all over Europe to form a community and protect their bikes. A better model for insurance was born through their revolutionary method and their 5-star rated customer service. Now with the Gazelle partnership, you are covered on your new Connect bike for 12 months too.
The Gazelle Connect customers will benefit from 12 months (from activation) of complimentary Theft Insurance. This means that you are covered for recovery, replacement, and necessary repair of your bike in the event your bike is stolen. Details on this can be seen here.
After buying your Gazelle Connect Bike at your preferred dealership, download and open the the Gazelle Connect App. Click “Activate Now” on the Laka Tile on your dashboard, and fill in your contact details. Once you agree to the terms & conditions the Laka Theft Insurance will automatically be added to your profile and be active at no extra cost for the first 12 months.
We’ll be in touch when your 12 months are coming to an end to remind you that you can continue to insure your bike with Laka. As a Gazelle customer, you will benefit from favourable pricing with Laka, and we can help you choose one of our range of bike insurance products to suit your needs.
If you have a Gazelle Connect bike that you would like to insure with Laka but happen to be under 18 years old, we do require an over-18-year-old guardian or parent to activate the insurance on your behalf. To do so please have them fill out their contact details when activating your Laka insurance in the Gazelle Connect App.
You can add as many Gazelle Connect bikes as you like via your Gazelle App. This offer and setup is exclusive to Gazelle Connect and you cannot add other types of bikes that aren’t Gazelle Connect bikes.
The 12-month complimentary Laka Theft Insurance offer will expire 30 days after your purchase of a Gazelle Connect Bike and will not ever be made available again. If your offer expires, you can get in touch with Laka to organise insurance for your bike, but you would not benefit from the mentioned offer. However, you are more than welcome to contact the Laka team to set up your own insurance directly with us, independently from Gazelle.
You will not be able to reactivate your 12 months of complimentary insurance or “pick up where I left off”. However, you can independently sign up for your own Laka insurance directly with our team.
As soon as you report your bicycle stolen in your Gazelle Connect App, the recovery service will begin searching for your bike. Once the recovery team has concluded their search you will be notified in your Gazelle Connect App of the outcome.
Laka will reach out to you by email with directions on how to submit a claim and a link to fill out all relevant information including:
You can make a theft claim if your bike has not been able to be recovered or if damage has occurred to your bike while not in your care. We will aim to process your claim within 72 hours.
Claims at Laka are processed and handled in English, French, German and Dutch. If you need further language accommodations please let us know by contacting us via support@laka.co.
You can get in touch with us via Live Chat by hitting the speech bubble in the bottom left of this webpage.
You can also email us at: support@laka.co.
We’re a friendly bunch that likes to help where we can, and loves to chat about bikes at every opportunity.
Please find here the relevant documentation outlining the details of the insurance policy.
Policy Wording
Insurance Product Information Document IPID
If you want to leave your bike unattended in a public space you need to use a second lock in addition to the fixed ring lock, which complies with one of the below ratings:
Meeting these requirements is also the only way we can legally process your claim.
Your home is the address where your bicycle is usually kept as shown on your policy schedule.
Your home must be a private storage location.
A private storage location is a secure, locked location, the access to which is controlled solely by you.
If you’re travelling with your bike, we’ll consider wherever you’re staying to be your home temporarily for up to 120 days.
Yes, your bike is covered when stored in a locked shed or garage provided it’s private, secure, and locked. You can find more information on this in your policy wording.
If you’re not sure about where you keep your bike, you can contact us via Live Chat by hitting the speech bubble in the bottom left of our website.
Laka is working with local recovery companies and authorities to ensure the best possible attempt at recovering your bike. When you report a theft in your app, your bike will be frozen / inactive, and the bike recovery team will take over. Recovered bikes will be handed over to a police station and Laka will inform you via email where to go and pick it up from.
In the unfortunate case that our recovery partner has been unable to locate and recover your bike within the 48 hour period, we will email you to guide you through the process of raising a claim and start the process of reimbursing you for the stolen bike.
