LAKA X Urban Arrow CONNECTed+

Congratulations on your new Urban Arrow Connected+ Bike and welcome to Laka!

Laka has collaborated with Urban Arrow to offer all Connected+ customers 12 months of complimentary Theft Insurance which covers the recovery, replacement, and repair in case of your bike being stolen at home or on the go.

Laka’s 5-star Customer service team is ready to process your claims within 72 hours and answer any of your questions!

Here you will find out everything you need to know about the Laka Theft Insurance and how you as a Urban Arrow Connected+ customer can take full advantage of it.


Laka x urban arrow Basics

About Laka

Started in 2017, Laka set out to transform bicycle insurance by connecting passionate cyclists all over Europe to form a community and protect their bikes. A better model for insurance was born through their revolutionary method and their 5-star rated customer service. Now with the Urban Arrow partnership, Laka cover is embedded into your Urban Arrow Connected+ App.

What is covered by the insurance?

Urban Arrow Connected+ customers will benefit from 12 months (from activation) of complimentary Theft Insurance. This means that you are covered for recovery, replacement, and necessary repair of your bike in the event your bike is stolen. Details on this can be seen here.

When does my insurance start?

After buying your Urban Arrow Connected+ Bike at your preferred dealership, download and open the the Urban Arrow Connected+ App. Click “Activate Now” on the Laka Tile on your dashboard, and fill in your contact details. Once you agree to the terms & conditions the Laka Theft Insurance will automatically be added to your profile and be active at no extra cost for the first 12 months.

What happens after 12 months?

We’ll be in touch when your 12 months are coming to an end to remind you that you can continue to insure your bike with Laka. As an Urban Arrow Connected+ customer, you will benefit from favourable pricing with Laka, and we can help you choose one of our range of bike insurance products to suit your needs.

What if I am under 18 years old?

If you have a Urban Arrow Connected+ bike that you would like to insure with Laka but happen to be under 18 years old, we do require an over-18-year-old guardian or parent to activate the insurance on your behalf. To do so, please have them fill out their contact details when downloading the Urban Arrow Connected+ App.

What bikes can I add to my insurance?

You can add as many Urban Arrow Connected+ bikes as you like via your Urban Arrow Connected+ App. This offer and setup is exclusive to Urban Arrow Connected+ bikes and you cannot add other types of bikes that aren’t Urban Arrow Connected+ bikes.

What if I cancel my insurance before the 12 months end?

You will not be able to reactivate your 12 months of complimentary insurance or “pick up where I left off”. However, you can independently sign up for your own Laka insurance directly with our team.


How much will the insurance cost after 12 months?

If you wish to renew your Laka insurance after the initial 12 month complimentary free theft only insurance please click here or view below the estimated indicative monthly price for continuing your theft only cover.


How can I contact the Laka team?

You can get in touch with us via Live Chat by hitting the speech bubble in the bottom left of this webpage.

You can also email us at:

We’re a friendly bunch that likes to help where we can, and loves to chat about bikes at every opportunity.

How do I submit a claim?

As soon as you report your bicycle stolen in your Urban Arrow Connected+ App, the recovery service will begin searching for your bike. Once the recovery team has concluded their search you will be notified in your Urban Arrow Connected+ App of the outcome.

Laka will reach out to you by email with directions on how to submit a claim and a link to fill out all relevant information including:

What happened, when, where, and how

What the police report number is

You can make a theft claim if your bike has not been able to be recovered or if damage has occurred to your bike while not in your care. We will aim to process your claim within 72 hours.

Claims at Laka are processed and handled in English, French, German and Dutch. If you need further language accommodations please let us know by contacting us via

What happens when I make a claim?

When you make a claim, we ask you to record a video statement. It’s easiest to do this from your phone, you can upload the video directly into your claim. Don’t worry if you aren't looking your best, or if it isn't your day, we are mainly interested in what you say! Make sure that we can clearly hear you and that we can see your face.

To make the claims process quicker, please make sure to include as much of the following as possible:

Who you are and where you live

When and where the incident happened

How the incident happened

As a reminder, you’ll need to provide the following when submitting a claim:

A police report number

Photographic evidence you collected of the theft incident (if you were able to)

Evidence of your repair estimates from your bike shop in the case of damage

Proof of a Laka approved lock if the bike was stolen from a public location (see your insurance certificate for the full list of approved locks)

Claims at Laka are processed and handled in English, French, German and Dutch. If you need further language accommodations, or you have lost your claim link, please let us know by using our Live Chat using the speech bubble in the bottom left of the page, or contact us via

Policy Documents Copy

Please find here the relevant documentation outlining the details of the insurance policy.

Policy Wording

‍‍Insurance Product Information Document IPID

locking and storage

How can I keep my Bike safe?

You must secure your bicycle to an immovable object at all times when parked away from your home and when a storage location is not solely controlled by you. You need to use a lock that complies with one of the below ratings.

ABUS (security 10 or higher);

VdS approved (A+ or B+) (AXA hiplock, Kryptonite, Linka (with a chain), Master lock, Texlock, Trelock)

ART (category 2 or higher)

FUB (2 wheels or higher)

Sold Secure Silver (or Gold)

U-Lock Onguard


Meeting these requirements is also the only way we can legally process your claim.

What is meant by “home”?

Your home is the address where your bicycle is usually kept, as shown on your policy schedule.

Your home must be a private storage location.

A private storage location is a secure, locked location, the access to which is controlled solely by you.

If you’re travelling with your bike, we’ll consider wherever you’re staying to be your home temporarily for up to 120 days.

Is my bike covered in my shed/garage?

Yes, your bike is covered when stored in a locked shed or garage provided it’s private, secure, and locked. You can find more information on this in your policy wording.If you’re not sure about where to keep your bike, you can contact us via Live Chat by hitting the speech bubble in the bottom left of our website.


Who is going to recover my bike?

Laka is working with local recovery companies and authorities to ensure the best possible attempt at recovering your bike. When you report a theft in the Urban Arrow Connected+ app, your bike will be frozen / inactive, and the bike recovery team will take over.

What if my bike is not recovered?

In the unfortunate case that our recovery partner has been unable to locate and recover your bike within the 48 hour period, we will email you to guide you through the process of raising a claim and start the process of reimbursing you for the stolen bike.